become a WonderBud

Operations Manager

Wonderist Agency

Wonderist Agency is a full-service marketing agency that supports 1,000+ dentists around the country. We pride ourselves on ditching the old fashioned marketing model of stock photos and templated sites. We strive to tell our clients’ stories with bespoke brands, impactful photo and video shoots, and stunning website design (Here is a great example of our work: www.valordentaltx.com)

We’re a team of over 70+ passionate marketers nestled in sunny San Diego. We are walking distance from local hangouts, bars, and the famed Liberty Station. While many companies simply check the required boxes when it comes to culture, a well-balanced team and positive office culture has been the core of our success from the start. We are a social team at heart, and that is one constant that hasn’t changed with all the movement this economy and industry has seen. We have embraced a hybrid work model where local team members come in at least two days a week. This allows us to work from home and have flexibility, without altogether forgoing the excitement and moments of collaboration and inspiration you can only get from in-person time. Not to mention, we also genuinely enjoy spending time together and socializing.

We celebrate new ideas and prioritize a culture of trust and respect where team members can grow and take risks. Each quarter we host events under our four cultural pillars; health & wellness, personal & professional development, social good, and social. We are proud to have been named one of San Diego Business Journal’s Best Places to Work in 2018, 2021, 2022 and 2023, made the Inc 5000 Regionals Fastest Growing Companies 2021, 2022 and 2024, made the San Diego Business Journal’s Fastest Growing Private Companies list in 2019, 2020, 2022, and 2023, made the Inc Best Workplaces list in 2024 and made the Inc. 5000 for the last 6 years (2019-2025)!

If you work at Wonderist, you likely enjoy a challenge, appreciate autonomy, actually care about clients, and are looking for a team that you can enjoy being part of.

Job Description

The Operations Manager plays a critical role in keeping Wonderist's leadership team aligned, organized, and moving forward. You'll coordinate initiatives across departments, manage key leadership planning processes, ensure our work management systems run smoothly, and provide essential operational support that enables the Chief of Staff and executive team to focus on high-impact strategic work. This role requires strong organizational skills, project management expertise, attention to detail, excellent communication, and the ability to manage competing priorities with grace. Working closely with the Chief of Staff, Co-Founders, and other leadership team members, you'll serve as a key operational support partner—bridging tactical execution with strategic support to maintain organizational clarity and momentum.

Essential Functions (What You'll Do):

Initiative Project Management & Leadership Support

Provide project management support across the leadership team, tracking initiatives milestones and ensuring they stay on track and within scope
Report on initiative status to Chief of Staff and leadership team, escalating risks and issues as needed
Coordinate cross-functional initiative timelines, stakeholders involvement and dependencies or potential bottlenecks
Support ad-hoc tasks as needed by executive leadership, including meeting preparation, slide deck creation, and brief development
Capture decisions in meetings and support moving initiatives forward

Planning Cycle Coordination

Coordinate Directors and Team Leads to produce required materials for QBRs and Annual Planning (KPI tracking, initiative project plans, capacity plans, etc)
Support the Annual Planning and QBR processes by managing timelines, tracking submissions, and ensuring completion
Ensure materials meet quality standards for clarity, alignment, and completeness before final review

Scheduling, Logistics & Documentation

Partner with the Office/Culture team to manage scheduling, logistics, and documentation for leadership meetings and company events
Maintain organized documentation systems for key decisions, initiatives, and processes
Coordinate meeting preparation and follow-up to ensure action items are tracked

Operations Systems Support

Support daily Monday.com operations, including user access, data cleanup, board optimizations, and workflow efficiency
Resolve operational bottlenecks and workflow issues in partnership with the COS
Assist Directors and Team Leads with Monday.com automations and troubleshooting
Maintain data quality and consistency across work management tools
Help identify and resolve workflow issues

Operational Support & Communication

Draft communications, updates, and materials on behalf of leadership as needed
Maintain communication loops between leadership and teams
Surface operational issues that need attention
Support the Chief of Staff with administrative and operational tasks

Core Competencies (What You'll Bring To The Role):

Organization & Attention to Detail

Process-oriented and deadline-focused
Strong project management skills
Able to manage multiple priorities simultaneously

Communication & Collaboration

Excellent written and verbal communication
Able to work effectively across departments
Professional stakeholder management

Problem-Solving & Proactivity

Resourceful and solutions-oriented
Anticipates needs before being asked
Comfortable with ambiguity

Technical Proficiency

Comfortable with work management tools (Monday.com experience preferred)
Proficient in Google Workspace and presentation tools
Quick to learn new technical systems and platforms

Adaptability & Discretion

Handles confidential information appropriately
Comfortable supporting executive-level work

Personality Musts:

Our perfect fit is someone who is a problem solver who understands the difference between “yes, and…” and “yes, but…”. You should be a hungry, scrappy personality with a positive attitude and aims to deliver. Working in the client service industry can mean going the extra mile, and we need someone who is always willing to rise to the occasion for our clients and strives to put forward beautiful work that exceeds client expectations. Someone who is detailed and organized, driven and displays vigor and comes ready to play every day. Confidence, self-discipline, and a congenial, curious mind are things we love and admire.

Minimum Qualifications:

3-5 years of experience in operations, project management, or executive support roles
Proven ability to manage multiple projects and stakeholders simultaneously
Strong organizational and time management skills
Experience with project management or work management tools
Excellent written and verbal communication skills
Bachelor's degree preferred